The 2011 Customer Interaction Solutions Magazine Speech Technology Award Winners were recently announced. These awards are generally greeted with much respect as the magazine that issues them has been publishing for almost 30 years. Just a year shy of three decades, and Customer Interaction Solutions Magazine has been writing about customer relationship management, call centers and tele-service this entire span of time.
This year’s awards put the spotlight on organizations that have led the industry by having a great impact on the field of speech technology and applications for consumers. This includes designing or improving upon things such as voice recognition software. Overall those companies chosen demonstrated a real contribution and dedication to improving speech technology during the course of the year.
About the Judges and the Winners
The editors of the Customer Interaction Solutions Magazine choose who receives this award. Winners are companies that have created outstanding products for the world of speech technology. These are also creations in which there are obvious capabilities that exceed others as well as the industry minimum standards. Above all else, these award winners are shining examples of companies that worked to improve services and products for their customers.
The Speech Technology Award is a way to acknowledge those who have contributed to the field of speech technology by giving their clients a competitive edge in the call center industry. One of the award winners this year was the Angel company for their Angel Mobile Virtual Call center. Also included in the roster was Delta Electronics, Inc. for the Humanized Intelligent Voice Engagement, HIVE solution. Resolvity Inc. was a Speech Technology Award winner for the Resolvity Speech Applications Platform. Customer Interaction Solutions Magazine also acknowledged UTOPY with an award for the company’s UTOPY SpeechMiner. There were a few others in addition to these as well.
About Customer Interaction Solutions
The magazine first started in 1982 and has been offering its readers important industry news all these years. This magazine has been a way for readers to stay connected and understand what’s happening in the world of speech technology and other topics relating to Customer Relationship Management or CRM, call centers and teleservices. This publication has played a vital role in helping the industry grow and advance. It has also been part of what has enabled these industries to thrive and therefore make contributions to the global economy.
Customer Interaction Solutions magazine has always been known to offer up straight forward, hard hitting and forward thinking editorial. Readers also hear from some of the lead voices in the industry through interviews or contributing articles. The magazine also covers many of the outstanding leaders and strong management figures in these industries. It is no wonder receiving the Speech Technology Award is such a prestigious honor for an organization, and those who receive one get plenty of attention for it. All of this is what makes Customer Interaction Solutions a magazine that helps set and maintain the highest industry standards.
